At Fyonli, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

When you use our website or place an order, we may collect the following types of information:

Information You Provide Directly

Contact details: Name, email address, phone number, and delivery address.
Payment information: Transaction details processed securely through our payment gateway. We do not store card details on our servers.
Order history: Products purchased, order values, and delivery preferences.
Communications: Messages, queries, or feedback you send us via email or our contact form.

Information Collected Automatically

Device and browser data: IP address, browser type, and operating system.
Usage data: Pages visited, time spent on site, and referring URLs, collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including sending confirmation and dispatch notifications.
Communicate with you about your orders, queries, or complaints.
Improve our website, products, and customer experience.
Send you occasional updates about new products or offers, where you have opted in to receive such communications.
Comply with our legal and regulatory obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

Delivery partners: We share your name, phone number, and delivery address with our courier partners solely for the purpose of fulfilling your order.
Payment processors: Payment data is processed by our secure payment gateway provider. We do not store or have access to your full payment details.
Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You may disable cookies through your browser settings, though this may affect the functionality of certain features on the website, including the shopping cart.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to secure data transmission. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of any ongoing business relationship and for a reasonable period thereafter to comply with legal and financial obligations.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete information.
Request deletion of your personal data, subject to any legal retention requirements.
Opt out of marketing communications at any time by writing to us or clicking the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at thefyonli@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: thefyonli@gmail.com
Address: Rajiv Gandhi Renewable Energy Park, Sector 29, Gurugram, Haryana – 122009, India