At Fyonli, we want your experience to be smooth and trustworthy. Please read our cancellation and refund policy below.
Last updated: 20 September 2026
Order Cancellation
You may cancel your order within 24 hours of placing it by contacting us at thefyonli@gmail.com with your Order ID. Orders that have already been dispatched cannot be cancelled, but they can still be returned under our 30-day return window.
Refunds
Refunds are processed in the following situations:
- Order successfully cancelled within the allowed window
- An unopened product is returned within 30 days of delivery
- Item is damaged, wrong, or unfit for consumption on delivery
Refunds are credited to your original payment method (or bank account for COD orders) within 5–7 working days of approval.
For detailed return and refund conditions, including the 30-day return window and who pays return shipping, please see our Return Policy.