Please read these Terms and Conditions carefully before using the Fyonli website or placing an order with us. By accessing our website or making a purchase, you agree to be bound by the terms set out below.
1. About Us
Fyonli is a direct-to-consumer brand offering small-batch, naturally sourced Himalayan food products. We operate from Gurugram, Haryana, India, and deliver across the country. For any queries, you may reach us at thefyonli@gmail.com.
2. Acceptance of Terms
By browsing or purchasing from thefyonli.com, you confirm that you are at least 18 years of age (or are accessing the site under the supervision of a parent or guardian) and that you accept these Terms and Conditions in full. If you do not agree to these terms, please do not use this website.
3. Products and Orders
- All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without prior notice.
- Product images are for illustrative purposes only. The appearance of the actual product may vary slightly due to natural variations in sourcing, harvesting, and packaging.
- We make every effort to describe our products accurately. However, we do not warrant that descriptions, weights, or nutritional information are entirely error-free. If you believe there is an error, please contact us before placing an order.
- By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
4. Pricing and Payment
- All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.
- Payment must be made in full at the time of placing the order. We accept payments via the options available at checkout, including UPI, net banking, debit/credit cards, and select wallets.
5. Delivery
We currently deliver within India only. Delivery timelines and shipping charges are as described in our Shipping Policy. While we endeavour to meet all estimated delivery dates, we are not liable for delays caused by courier partners, natural events, or circumstances beyond our control.
6. Returns and Refunds
Our refund and cancellation terms are detailed in our Refund and Cancellation Policy. Please read it carefully before making a purchase.
7. Use of Website
- You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others.
- You must not misuse or interfere with the proper functioning of the website, attempt to gain unauthorised access to any part of it, or use it to transmit harmful or misleading content.
- We reserve the right to restrict or terminate your access to the website if you violate these terms.
8. Intellectual Property
All content on this website — including text, images, logos, product descriptions, and design — is the intellectual property of Fyonli and is protected under applicable Indian copyright and trademark laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Fyonli shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or our products. Our total liability to you in respect of any order shall not exceed the amount paid by you for that order.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. The most current version will always be available on this page. Continued use of the website after any changes constitutes your acceptance of the revised terms.
12. Contact
For any questions regarding these Terms and Conditions, please write to us at thefyonli@gmail.com.