Return Policy

At Fyonli, we are committed to delivering pure, natural, and high-quality products. Your satisfaction matters to us, and we aim to make your shopping experience smooth and trustworthy.

Last updated: 20 September 2026

1. Return Window

You may return any unopened product within 30 days of delivery, for any reason — including a simple change of mind. You do not need to explain why.

To be eligible for a change-of-mind return, the product must be:

  • Unopened and unused, with the factory seal intact
  • In its original packaging, with the label and batch details readable
  • Accompanied by your Order ID

Because we sell food and natural consumables, we cannot accept a product back once its seal has been broken. This is a food-safety requirement, not a restriction on your rights.

2. Damaged, Wrong or Expired Items

If you received a damaged or leaking product, the wrong item, or a product that is expired or unfit for consumption, contact us within 48 hours of delivery with your Order ID and clear photos or videos of the issue.

We will arrange a free replacement or a full refund at no cost to you. In most cases we will not ask you to ship the product back; if a return is needed, Fyonli pays the return shipping.

3. How to Return an Item

All returns are handled by mail. We do not accept in-person or over-the-counter returns at any of our addresses, including our Gurugram address listed on the Shipping Policy page — please do not visit in person to return a product. Always email us first and send the product only to the return address we give you.

  1. Email thefyonli@gmail.com with your Order ID within 30 days of delivery.
  2. We will reply within 2 working days with the return address and packing instructions.
  3. Pack the sealed product securely and send it to the address we provide.

📩 Email: thefyonli@gmail.com

4. Return Shipping Cost

  • Change-of-mind returns: return shipping is paid by the customer.
  • Damaged, wrong or expired items: return shipping is paid by Fyonli.

We do not charge a restocking fee on any return.

5. Refunds

Once we receive and inspect the returned product, your refund is approved and credited within 5–7 working days, to your original payment method or to your bank account in the case of COD orders.

If your order included a paid delivery charge, that charge is not refunded on change-of-mind returns.

6. Exchanges

We accept exchanges within the same 30-day window and on the same conditions as returns. Email us with your Order ID and the product you would like instead, and we will arrange it subject to availability.

7. Non-Returnable Cases

We cannot accept a return if:

  • The product is opened, used, or partially consumed
  • The request is raised more than 30 days after delivery
  • Damage is due to improper storage or handling after delivery
  • The item was a free gift or promotional add-on

8. Our Promise

Fyonli products are sourced with care from nature and trusted farmers. While we maintain strict quality checks, natural variations in colour, texture, or taste may occur — this is a sign of authenticity, not a defect.